Frequently asked questions

Which payment methods can I use?

At checkout you see the methods available in your country — for example card payment, Apple Pay and Google Pay, and local methods. Payment is processed securely by Stripe; we never see your card details.

How long does delivery take?

The delivery time for your country is shown on each product page and at checkout. You receive a tracking link by email as soon as your parcel is on its way.

A product shows "Notify me". What does that mean?

The piece is not yet available in your country. Leave your email and we will write to you once it can be ordered. You will receive no other emails.

Why does my pen look slightly different from the photo?

Our pens are shaped and finished by hand. Every block of resin has its own pattern and every piece of wood its own grain, so small differences in colour and figure make each pen unique.

How do I care for leather?

Genuine leather develops a patina over time. Keep it away from long periods of direct sunlight and moisture, and wipe it with a soft, dry cloth.

Can I send an order as a gift?

Yes. Choose gift wrapping at checkout and add a message — we include it on a card, and the delivery note shows no prices.

How do I return something?

Use the online withdrawal function linked at the bottom of every page, or write to us. All details are on the page "Right of withdrawal".

Do I need an account?

No. You can order as a guest. If you like, you can sign in with a link sent to your email to see your orders.